Washing Machine Support & FAQs

  • What is the difference between the different energy ratings?

    There are generally 3 types of energy ratings from A+ to A+++. A+++ is up to 28% more efficient than an A++, that is 24% more efficient than a A.

  • What size drum do I need?

    Choosing the right drum size can save you time and money by reducing the amount of wash loads, energy and water used each week. As a guide a 6Kg machine is suitable for 2 people, a 7Kg machine is suitable for 2-3 people, a 8Kg machine is suitable for 3-4 people and a 9Kg machine is suitable for 4-5 people.

  • Does the warranty cover parts and labour?

    Yes, our warranty is comprehensive and covers both parts and labour. Dont forget to register it and full terms and conditions can be found at www.ebac.com/warranty

  • Which wash cycle temperatures does the dual fill work on?

    Dual fill has been designed to work across all low and high temperatures as it mixes both hot and cold water to achieve the desired result.

  • Do I need any special plumbing to use dual fill?

    No, all you need is a hot and cold water feed for the washing machine to be installed on to.

  • What are the benefits of Dual fill over cold only fill?

    Dual fill offers faster wash cycles, lower running costs and prolongs the life of the heater element when compared to cold fill only machines.

  • Do I use detergent with the drum clean cycle?

    No, this programme is designed to be used without any detergent.

  • How do you access the pump filter?

    To access the pump filter simply push down the front kick plate cover using the indents on each side to give you complete access. We even supply a 7" drain hose to help you empty any excess water before opening the pump.

  • Can I stack your washing machine on top of a tumble dryer?

    No, you can not stack an Ebac washing machine on top or underneath any other appliance.

  • Does the machine have a half load button?

    Our machines have precision 360 sensor technology that automatically calculates the exact amount of water and energy required to use for each load. This replaces the need for a manual half load button.

  • Can I use both hot and cold water supply to the machine?

    Yes, we have a selection of models that will accept both hot and cold water supplied known as Dual fill available across all our ranges.

  • How do you remove the soap detergent draw?

    To remove the soap detergent draw simply pull the draw open and then press the small grey button in the centre of the softener compartment for a quick release.

  • How many feet can you adjust?

    Our machines have two front feet that can be adjusted up and down.

  • Can I use liquid detergent?

    Yes, you can use liquid detergent in our machines when used in our soap detergent draw with our specially designed liquid boat accessory (supplied).

  • How long is the mains power cable?

    The mains cable comes supplied with a 1.5m main cable with plug.

  • How long is the drain hose supplied?

    The machine comes supplied with a 1.5m drain outlet hose.