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Terms & Conditions
General
Norfrost is a trading name of Icetech Freease and as such these terms and conditions will apply to all transactions placed online or by telephone with Icetech Freezers Ltd. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with Scottish Law and any dispute between us will be resolved exclusively in the Scottish Courts. Nothing in these terms and conditions will be deemed to affect your statutory rights.
By using this site you are agreeing to these terms and conditions.
Orders
We are pleased to accept orders by any of the following methods. Online transaction via secure server or by telephone. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.
The web price includes VAT at 20% . To calculate the tax free value of the goods divide the price shown by 1.2.
Delivery
For the majority of the UK mainland the delivery cost of your new Chest Freezer Appliance is priced at £20. For some remote areas we charge an additional £5.00. We contract our delivery operations out to the company Sprint Deliveries who after careful consideration we consider to be the best in the business
Sprint Deliveries is passionate about home delivery and its administration. They believe attention to detail 'makes the difference' and is the key to providing effective logistics - ensuring total customer satisfaction. Sprint Deliveries GB provide a next day nationwide 2 man home delivery and collection service reaching 97% of the population.
Returns and exchanges
1. About this Returns Policy
The terms and conditions set out in this "Returns Policy" apply to all goods purchased from Icetech Freezers in the UK, whether you buy through our website at www.norfrost.co.uk, over the phone or otherwise.
This Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Icetech Freezers. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.
2. Your right to cancel "off the shelf" goods
2.1 Following receipt of the goods, you can cancel your contract by notifying us (as set out in section 3 below) within fourteen (14) days of the date on which the goods were delivered. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
2.2 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your satisfaction.
3. How to cancel
3.1 If you wish to cancel an order please contact Icetech Freezers by calling 01847822200. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may give us written notice of your cancellation. This can be done by fax [01847822201], or by writing to us at Icetech Freezers Ltd, Customer Services Centre, Murrayfield, Castletown, Caithness KW14 8TY. You must include your order number in the written notice, and clearly specify which goods you wish to return.
3.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
4. Returning your goods
4.1 If you would like to return the goods yourself, you can take them to Icetech Freezers in Castletown. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.
4.2 To arrange collection of the unwanted goods please contact Icetech Freezers by calling 01847822200. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by an Icetech representative. A collection fee will apply.
4.3 You agree to return the goods in full, in a resaleable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods.
5. Taking reasonable care of the goods
5.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods or if you remove the goods from their packaging and fail to properly repack them. If your failure to take reasonable care of the goods means that they cannot be resold as new we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. We can only re-sell opened, assembled or used goods in-store at a significantly discounted price and the 30% charge is your agreed contribution to our likely loss on these goods.
5.2 If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods), if you fail to return all parts of the goods or otherwise if your failure to take reasonable care of the goods means that we reasonably believe that resale will not be possible at all, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. Without limitation, this paragraph 12 will apply to goods which are delivered with a protective covering. You should make all reasonable attempts to examine the goods before removing the protective covering, and agree that removing the protective covering will constitute a failure to take reasonable care of the goods.
6. Conditions of Collection
6.1 Collection of the goods will only take place from the delivery address to which they were delivered, and will be subject to the following conditions:
6.1.1 you agree to provide Icetech Freezers with as much detail as possible of relevant features of the delivery address (for instance, in the case of a 2 man truck delivery team collection which floor the items are to be collected from, whether there are any narrow doors etc) in order to help our representative prepare for the collection;
6.1.2 you agree to ensure that there is suitable access to the chosen collection location;
6.1.3 if collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;
6.1.4 if our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);
6.1.5 you agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;
6.1.6 a collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;
6.1.7 you keep the goods at your own risk until they have been removed by our collection agents from your premises;
6.1.8 if you are not personally available to undertake any of your obligations under this paragraph 6.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;
6.1.9 this paragraph 6.1 does not take away any rights you may have under law. To find out more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
7. Collection fee
7.1 We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them; therefore usually the collection fee will be the same as the delivery fee. You agree that we may set-off the collection fee against any sums being refunded to you.
7.2 Collection fees will apply to each collection made by us and will be charged in full even if not all the items you ordered are being returned.
7.3 If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
8. Refunding your money
8.1 We will make all refunds to the card used for payment.
8.2 The refund will include the cost of the returned goods and the original delivery fee (where you are returning all of the goods on the order) less any charges for failure to take reasonable care of the goods and any collection fees.
9. Your consumer rights
9.1 This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
9.2 This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations 2000.
The terms and conditions set out in this "Returns Policy" apply to all goods purchased from Icetech Freezers in the UK, whether you buy through our website at www.norfrost.co.uk, over the phone or otherwise.
This Returns Policy forms part of a legally binding contract between us and you which you accept whenever you buy goods from Icetech Freezers. All of the terms and conditions in the Terms of Sale will apply equally to this Returns Policy, including any defined terms. In the event of a conflict between the Terms of Sale and this Returns Policy, the Terms of Sale will apply.
2. Your right to cancel "off the shelf" goods
2.1 Following receipt of the goods, you can cancel your contract by notifying us (as set out in section 3 below) within fourteen (14) days of the date on which the goods were delivered. This means that if you change your mind about the goods, or for any other reason you decide you do not want to keep the goods, you can notify us of your decision to cancel the contract, and then return the goods to us for a refund. If your order comprises more than one item you can cancel and return any of the items individually or in combination.
2.2 Nothing within this Returns Policy or the Terms of Sale affects your rights under law, and in particular you will always be entitled to return goods to us for a full refund if they were misdescribed, or are not of satisfactory quality or reasonably fit for their purpose and we cannot remedy the fault to your satisfaction.
3. How to cancel
3.1 If you wish to cancel an order please contact Icetech Freezers by calling 01847822200. Please have your Order Acknowledgement email to hand and be ready to quote your order number and to specify which goods you want to return. Alternatively you may give us written notice of your cancellation. This can be done by fax [01847822201], or by writing to us at Icetech Freezers Ltd, Customer Services Centre, Murrayfield, Castletown, Caithness KW14 8TY. You must include your order number in the written notice, and clearly specify which goods you wish to return.
3.2 Where you cancel your order after the goods have been delivered you agree to return the goods to us by following the procedure set out below.
4. Returning your goods
4.1 If you would like to return the goods yourself, you can take them to Icetech Freezers in Castletown. You will need to take all of the goods you are returning, together with a copy of your Order Acknowledgment email, delivery receipt and the payment card with which you paid for the goods.
4.2 To arrange collection of the unwanted goods please contact Icetech Freezers by calling 01847822200. Please have your order number and delivery receipt to hand. We will then arrange for your unwanted goods to be collected by an Icetech representative. A collection fee will apply.
4.3 You agree to return the goods in full, in a resaleable condition and securely packaged (properly repacked in their original packaging if they were removed from it). You are responsible for all costs of returning the goods.
5. Taking reasonable care of the goods
5.1 You agree to take reasonable care of the goods from the time that they are delivered to you until the time that they are returned. Examples of a failure to take reasonable care of goods may include if you use the goods, if you assemble or part assemble the goods or if you remove the goods from their packaging and fail to properly repack them. If your failure to take reasonable care of the goods means that they cannot be resold as new we reserve the right to apply a charge of 30% of the price you paid for the goods, which you agree we may discount from your refund for the goods. We can only re-sell opened, assembled or used goods in-store at a significantly discounted price and the 30% charge is your agreed contribution to our likely loss on these goods.
5.2 If the goods are damaged whilst in your care (including damage caused in assembling or disassembling the goods), if you fail to return all parts of the goods or otherwise if your failure to take reasonable care of the goods means that we reasonably believe that resale will not be possible at all, you agree that we may withhold payment of all or part of the refund in respect of the goods as compensation for our loss on these goods. Without limitation, this paragraph 12 will apply to goods which are delivered with a protective covering. You should make all reasonable attempts to examine the goods before removing the protective covering, and agree that removing the protective covering will constitute a failure to take reasonable care of the goods.
6. Conditions of Collection
6.1 Collection of the goods will only take place from the delivery address to which they were delivered, and will be subject to the following conditions:
6.1.1 you agree to provide Icetech Freezers with as much detail as possible of relevant features of the delivery address (for instance, in the case of a 2 man truck delivery team collection which floor the items are to be collected from, whether there are any narrow doors etc) in order to help our representative prepare for the collection;
6.1.2 you agree to ensure that there is suitable access to the chosen collection location;
6.1.3 if collection cannot be made from your chosen location due to the nature of the premises, because there is insufficient access or for any other reason that is not within our reasonable control, including your absence at the time of collection, you agree to pay our reasonable additional collection fees and the costs of re-arranging collection;
6.1.4 if our representative reasonably considers that collection from the room of your choice is likely to cause damage to the goods or to your property, they will inform you and record this concern on the collection document. You may instruct our representative to collect the goods in spite of such concern but we will not be liable for any damage caused to your property or to the goods as a consequence of us attempting collection on your instructions (provided that reasonable care is taken in collecting the goods);
6.1.5 you agree to give our representative all goods which are being returned, including all component parts of such goods and all related items or accessories (including original packaging) which are included in the price of the goods being returned;
6.1.6 a collection document must be signed by you to confirm that the collection has taken place. The collection document will be provided by the representative who comes to collect your goods;
6.1.7 you keep the goods at your own risk until they have been removed by our collection agents from your premises;
6.1.8 if you are not personally available to undertake any of your obligations under this paragraph 6.1, you may appoint a representative to do so in your place. The representative must be an adult capable of supervising collection on your behalf, and you agree that we will be entitled to rely on the representative's instructions as if they were your own;
6.1.9 this paragraph 6.1 does not take away any rights you may have under law. To find out more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
7. Collection fee
7.1 We will charge a reasonable fee for the cost of sending a representative to collect your goods. In most cases the costs involved in collecting your goods are the same as the initial cost of delivering them; therefore usually the collection fee will be the same as the delivery fee. You agree that we may set-off the collection fee against any sums being refunded to you.
7.2 Collection fees will apply to each collection made by us and will be charged in full even if not all the items you ordered are being returned.
7.3 If you are returning your goods because they are faulty or incorrect, no collection fee will be charged.
8. Refunding your money
8.1 We will make all refunds to the card used for payment.
8.2 The refund will include the cost of the returned goods and the original delivery fee (where you are returning all of the goods on the order) less any charges for failure to take reasonable care of the goods and any collection fees.
9. Your consumer rights
9.1 This Returns Policy does not take away any rights you may have under consumer law. For more information contact your local Citizens Advice Bureau (www.citizensadvice.org.uk).
9.2 This Returns Policy is in accordance with your right to cancel a contract formed at a distance under the Consumer Protection (Distance Selling) Regulations 2000.
Products, prices and content
Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.
All prices are shown in pound sterling and are inclusive of UK VAT at the current rate unless otherwise stated.
Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
We reserve the right to alter our prices and specifications without notice.
Ownership of goods
All items supplied to the customer remain the property of Icetech Freezers Ltd until final payment of all sums owing in respect of those goods has been received in full by us.
Comments and complaints
If you wish to comment or complain about any aspect of your dealings with us please write to Icetech Freezers Ltd, Customer Services Centre Murrayfield, Castletown, Caithness. KW14 8TY Tel: 01847822210 email: sales@icetechfreezers.co.uk] we will reply within five working days of receipt.
Privacy policy
We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.
The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.
We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.
Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.
In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .
We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.
You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.
Links to other websites
Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.
Security
We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.
Copyright ©
The contents of this site and other publications from Icetech Freezers Ltd are owned or licensed to Icetech Freezers Ltd or are used with permission by the owner, Reproduction strictly by permission only.
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