Ebac Chest Freezers

0845 634 1388 Sales & Advice
8am-5pm, Mon - Fri

Delivery FAQ

  • How long does it normally take for items to arrive?

    Standard Delivery can take up to a maximum of 12 working days. (Please contact our Customer Services for estimated delivery time)..

  • Where is my order?

    Check the status of your order here. Alternatively if you have been waiting over 2 weeks then please contact us on 08456341392.

  • Where do you deliver?

    See a list of places we deliver to here.

  • Do you ship internationally?

    Yes we do, check out our delivery policy here.

  • How will my items be delivered?

    Dehumidifiers: Our current courier for dehumidifiers are DPD.
    Chest Freezers: Our current courier for chest freezers are Panther.
    Accessories: All accessories are delivered through Royal Mail.

  • Do I have to wait in for my delivery?

    Yes, the only things you do not need to wait in for is the delivery of single bought accessories.

  • How much does delivery cost?

    Find all delivery options and costs here.

  • What's the cut off for next day delivery?

    UK Next Working Day Delivery is available on 54L units only for orders placed before 12 noon Monday to Thursday and before 10:00 am on Fridays. (All other units please contact Customer Services for estimated delivery time).

  • Can I specify a preferred delivery date?

    Yes, there is an option at the checkout for you to select from a choice of delivery days.

  • How do I track my order?

    If your chosen delivery method includes a courier service, you'll recieve a notification with your tracking details via email.