Yes, you must create an account to make a purchase online. You'll be prompted to create an account (or login, if you already have an account) during the checkout process.

If you have an active account, you can login to your account here, you'll then be able to see all activity associated with that account.

If, for any reason, you've forgotton your password, please visit here. Simply follow the onscreen instructions to reset your password.

We are so proud and sure of the quality of our products that when you buy a Dehumidifier from us, we offer up to 5 years warranty!

Yes! Standard filters are hand-washable.

This is simply the pump activating in the lower reservoir, because there is no water for it to collect, the noise is louder than usual. This is perfectly normal and the sound should only last for 10-15 seconds.

The only thing you should need to replace on your Dehumidifier is the filters, this should be done every 3 months.

Yes! Excess moisture can cause damp and mold, which produces allergens (something that causes allergies). These can be harmful to everyone but especially to babies, children, elderly people and people that suffer from asthma and have skin problems.

Yes you need to wait in for your delivery. 

Our current courier is Panther.
 

Standard Delivery can take up to a maximum of 28 days. (Please contact our Customer Services for estimated delivery time).

You will recieve a notification with your tracking details via email.

Check the status of your order here. Alternatively if you have been waiting over 2 weeks then please contact us on 08456341392.

Yes, we offer installation on Washing Machines and recyclibility on Washing Machines.

Yes we do offer this service. Cost applies.

You can contact us through writing, email or telephone. (Contact details can be found at the botom of this page).

Local rate applies. (dependent upon network provider)

If, for any reason, you have lost your proof of purchase and cannot obtain a copy from the retailer please call us on 08456341392.

If you require a VAT recipt please contact us on 08456341392.

Yes, call 08456341392 to place an order.

Our call centre is open Monday - Friday 8am-5pm.

If you are unable to place an order online, you can call us and order on 08456341392.

At the moment we are unable to accept PayPal as a payment method.

No. Ebac will not charge you for using your credit card when making a purchase on our website.

Yes. Stripes secure servers protect any information you share with us, including your name, address and your credit card information.

We accept Visa, MasterCard, Switch/Maestro and Visa Debit.

Unless your settings are wildly incorrect, this simply won’t happen. If there is no more moisture there the dehumidifier can’t collect it. Plus, Smart ControlTM eliminates this issue altogether as it constantly monitors conditions against the “ideal” environment.

Running a Dehumidifier from early October until the spring is generally sufficient, as more moisture is generated during the winter weather. It's also better to start using your Dehumidifier before the winter starts; this reduces the risk of moisture soaking into your walls. If you do start your Dehumidifier part way through the winter, it is advisable to run it continuously for around 2 weeks to ensure your home is properly dried out.

90% of homes can produce 3- 5 pints per day, but every home is different. For example, it’s not unusual to find next door neighbours in almost identical homes with the same family size producing different amounts of moisture. There’s no hard and fast rule about how much moisture to take out, but you will soon know if your dehumidifier is working effectively as condensation will start to disappear and your home will feel much drier and healthier.

 

There are other unseen benefits too, including a reduction of moisture levels in your furnishings and walls, less mold and fungal spores and fewer house mites - all of which can provoke allergies, and aggregate asthma and arthritis.

 

You might also find that your laundry dries quicker with a dehumidifier in your home, which is a welcomed benefit in winter or if you live in an apartment that has no outside drying space.

 

There are other unseen benefits too, including a reduction of moisture levels in your furnishings and walls, less mold and fungal spores and fewer house mites – all of which can provoke allergies.

 

You might also find that your laundry dries quicker with a dehumidifier in your home, which is a welcome benefit in winter or if you live in an apartment that has no outside drying space.

The way a Dehumidifier works is similar to the way condensation forms on a cold window. A Dehumidifier contains a compact refrigeration system which makes it the coldest place in the house. Air is drawn into the cold Dehumidifier where any moisture in the air condenses on the hydrophilic coils and is collected on the easy pour container.

The list is virtually endless; running a shower or bath, boiling a kettle, cooking a meal, doing the dishes and drying laundry all increase the level of moisture in your home. Even something as simple as breathing, the weather and climate can add to the problem creating condensation and damp

Read our returns policy here.

If you are not 100% satisfied with your purchase, you can return it for free within 30 days. Simply contact us in writing, email or telephone to organise a return.

You can apply any discount codes at the checkout stage.

Yes we do price match, call our call centre on 08456341392 for further details.

Yes, we offer a 30 day money back guarantee on all products.

If you buy directly from us your warranty is registered straight away and begins from the day you receive your item. If you do not buy directly from us, your warranty will begin as soon as you have registered.

Yes, all products come with a standard warranty. The length of the warranty will depend upon the product.

There are generally 3 types of energy ratings from A+ to A+++. A+++ is up to 28% more efficient than an A++, that is 24% more efficient than a A.

Choosing the right drum size can save you time and money by reducing the amount of wash loads, energy and water used each week. As a guide a 6Kg machine is suitable for 2 people, a 7Kg machine is suitable for 2-3 people, a 8Kg machine is suitable for 3-4 people and a 9Kg machine is suitable for 4-5 people.

Yes, our warranty is comprehensive and covers both parts and labour. Dont forget to register it and full terms and conditions can be found at www.ebac.com/warranty

Dual fill has been designed to work across all low and high temperatures as it mixes both hot and cold water to achieve the desired result.

No, all you need is a hot and cold water feed for the washing machine to be installed on to.

Our E-Series machines all offer a maximum temperature of 90ºC.

Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

No, a standard motor only is used in this range.

Yes, our E-Series machines has a pause function.

Yes, our E-Series machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.

Our F-Series machines all offer a maximum temperature of 90ºC.

Yes, all controls can be locked by simply pressing and holding two buttons. Please refer to our instruction manual for exact steps.

Yes, only on A+++ energy rating options. A++ models use a standard motor.

Yes, our F-Series machines has a pause function.

Yes, our F-Series machines offer an additional extra rinse option that can be added to a standard wash cycle or a rinse only wash cycle.