Please refer to page 5 of your instruction book. The plastic lugs fit into the short side of the hole on the freezer cabinet.  To watch our video demonstration click on the link below.  Please note videos are provided as aid to instruction manuals.

http://www.norfrost.co.uk/service-videos/i62

Leave the freezer to stand with the lid open for 12 hours before switching on in order to allow the refrigerant to settle after disturbance in transit.

Please refer to page 9 of your instruction book. This is not a fault. It may also be caused by the lid not being shut properly.

There is a protective film on the outside of the freezer which may appear to be scratched but if removed will eliminate the scratches. It is tightly bonded to the freezer so it is best to peel from an edge at the back. This also applies if the paint on the outside of your freezer appears to be bubbling.

If you have a basket please check it is positioned in the centre of the freezer and not to one side. If this is ok it is possible to adjust the height of the lid by loosening the bottom two screws on each hinge and allow the lid to drop into position and then tighten the screws again. 

We recommend that you lubricate the plastic hinges with clear oil or fairy liquid.

Please refer to page 3 of your instruction book. Gliders are not supplied with either of these models.

The power lead is located at the bottom rear of the freezer tucked in beside the compressor

After the freezer has run for 24 hours switch on the boost switch (amber light will show) and run for at least 4 hours before putting in frozen food.

The siting of freezers in unheated garages/outhouses may in cold weather give rise to condensation. This is not a fault . However the condensation should be removed using a dry cloth.

Please refer to the link on the website to order on-line or you can order by telephone on 01847 822228 and pay by debit/credit card.

http://www.norfrost.co.uk/freezer-spare-parts-retail/c19

If it is a gurgling sound this is the refrigerant being pumped round the system. You may also hear a whirring noise when the compressor is running and the thermostat also makes a distinct click when it turns of and on.

The manufacturers warranty does not cover for loss of food. It is strongly advised that freezer contents are insured separately.

Refer to the operating manual but the control should be set to a mid position to obtain the approximate temperature for storing already frozen food.

If your freezer is less than a year old please phone customer services on 01847 822228 and they will arrange for an engineer. If it is over a year old please contact the provider of your extended warranty.

No your freezer will work ok without gliders but they do make it easier to move the freezer across the floor.  To see a video demonstration on how the gliders should be fitted then please refer to our Service Videos page or click on the following link. http://www.norfrost.co.uk/service-videos/i62

You don’t need to register. Please fill in the details on the back of the instruction book and then retain in a safe place and use in the unlikely event of a breakdown.

At any time when loading quantities of unfrozen food switch on for at least 8 hours prior to loading. Always allow 24 hours to ensure complete freezing