Delivery Policy

Delivery Information:

Notifications:

You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email. You will receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).


Tracking:

You will receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.


Courier:

Standard delivery cost is dependent on postcode - £46.80 England and Wales, £58.80 Lower Scotland and £82.80 Highlands. Delivery cost is on a per unit basis. Delivery could take up to 2 weeks. You will be advised of this at the point of purchase via your postcode details.


Order Collection:

You can arrange to collect your order on a Thursday, please note you must be contacted by Ebac Customer Services before arriving to collect your order.

Address for collection:

Ketton Way

Aycliffe Industrial Park

Newton Aycliffe

County Durham

DL5 6SQ