Delivery Policy

Delivery Information:


You’ll receive notification of placing your order, this will detail your expected delivery date. We’ll keep you updated throughout the process via email. You will receive a text message or email with a 1 hour delivery window and the details of your driver (a mobile telephone number and/or an email address must be supplied to receive updates).


You will receive a notification with your tracking details via email. You can then use the tracking facility on the courier’s website to keep track of your order.


Standard delivery cost is dependent on postcode - £46.80 England and Wales, £58.80 Lower Scotland and £82.80 Highlands. Delivery cost is on a per unit basis. Delivery could take up to 2 weeks. You will be advised of this at the point of purchase via your postcode details.

Order Collection:

You can arrange to collect your order on a Thursday, please note you must be contacted by Ebac Customer Services before arriving to collect your order.

Address for collection:

Ketton Way

Aycliffe Industrial Park

Newton Aycliffe

County Durham